Client Quality Control Feedback

Please complete the form so that we are in fully aware of the quality of service Turners are providing you. The form is automatically dated when submitted.

Company name
Contact name
Contracted site address
Postcode
Telephone
Email

These guidelines function as an indicator of standards being achieved per section of the feedback form below. Hover your mouse pointer over each section for a more detailed explanation. You will receive a copy to the email address you have given above.

Score per area

0-5	Total breakdown of standards of service
6	Major deficiencies
7	Minor deficiencies
8	Acceptable level of service
9	High level of service
10	Excellent of service

Please score us in the following areas:

	Score
Continuous reliable service
Cleaning standards
Rapid response to situations or complaints
Professional and efficient communication
Fully trained cleaning staff
Effectiveness of quality audits
Management control and communication
Support from the management team
Presentation of cleaning staff
Staff attendance and time keeping
Flexibility of service
Compliance with identity/security
If you have marked any items 7 or below, we would welcome comments on why:
Are there any other non-conformances not mentioned above that you would like to bring to our attention:

Turners Cleaning and Support Services, Head Office
Leyden Road, Stevenage, SG1 2BP - Tel: 01438 352802